CGN Edge Blog

Road to Digital Transformation

March 27, 2019 Posted by: Sophia Gazula
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In the present day, digital transformation is essential for all businesses - small and large to stay relevant and competitive in the progressive digital world. Digital transformation can be defined as the integration of advanced innovation into various regions of business, and authoritative exercises, bringing essential changes to how organizations work and how value is conveyed to clients. As technologies like artificial Intelligence, big data, cloud, mobile, and IoT advancing, the need for organizations to undergo digital transformation is rising.

According to recent studies from the World Economic Forum, many organizations tend to look inward when making changes. The most widely recognized targets for advanced changes are digitalizing the organizations working model. More than 50% of business’ objectives were either launching new products or services or interacting with external partners through digital channels. Eight out of ten respondents state their ongoing change endeavors involved either numerous functions or business units, or the entire enterprise. Additionally, the adoption of technologies plays a vital role across digital transformation. On average, many organizations are using four of the top digital transformation enablers like cloud, mobility, UI/UX technologies, artificial intelligence, digital marketing, IoT, or big data and analytics.

According to the survey conducted by IT analyst Gartner, the results of successful transformations show that more than a third of organizations (44%) deploy more technologies than others do. These organizations have already started implementing a digital-first approach to business processes, operations and customer engagement. About 29% are in the integration process, 18% are executing their digital plans and making processes operational. Only 7% of companies have fully implemented their digital first approach and are in the maintenance phase. This may appear to be illogical, given that a more extensive suite of advances could result in progressively complex execution of transformation activities and along these lines, more chances to come up short.

Challenges Organizations face while undergoing a Digital Transformation

  • Absence of full visibility across the digital or end client experience
  • Many organizations still work with rigid and obsolete innovation stacks and procedures. This confines their capacity to execute fundamental changes to keep up.
  • To be proficient and give representatives an adaptable way to deal with work flawlessly, organizations require an advanced digital arrangement that replaces obsolete and blunder inclined paper-based procedures
  • Lack of Automation: By embracing the right digital solution, organizations can automate and bid a fond farewell to manual undertakings, considering quicker updates and reaction times.
  • To provide employees a flexible approach, while being efficient, organizations require a modern digital solution that replaces outdated and error-prone paper-based processes to work efficiently.

To mitigate these challenges, organizations need a balanced foundation of people, processes and technology to create the transformation roadmap, through the lenses of customers, stakeholders and employees. 

According to recent studies from the World Economic Forum, here are a few best practices to consider:

  • Organizations need expertise across the board which includes technologists, creative specialists, enterprise architects, business analysts, and operational experts to better understand the latest IT trends and implement the strategies specific to the business.
  • Analyze existing customer data for greater understanding of their needs. This will help by putting in place the right systems of engagement across all customer points of contact. 
  • Incorporate the right digital platforms- With boundless innovation partners, choosing the right digital platform would help support the speed, safety, and growth required in digital transformation.
  • Everyone’s Responsibility: Advanced change is an all-inclusive activity, which requires solid joint effort start to finish and from executives to decision makers. It is important to align everybody while making and executing the organizations digital vision. Along these lines, the responsibility must be on everyone to work together towards a common vision.
  • Opening Business Models: By opening stages to outsiders through application programming interfaces (APIs), firms can open an incentive from information, make cooperative energies with accomplices and grow new cloud-based administrations more rapidly.
  • Adopting change isn't just about innovation, yet additionally improve cooperation for quality delivery, eliminate friction, and ramp up velocity to advance further and evolve the existing capabilities for ultimate customer satisfaction.

CGN Framework and Approach

Digital transformation is a huge endeavor, particularly for bigger, built-up organizations. When done right, it will deliver a business that is progressively aligned with client requests and flexible in the quick moving digital future. At CGN Global, we have a pragmatic approach that combines business and technology expertise and quickens the passage from idea to usage.