CGN Global’s Philosophy on Change Management
Most organizations can build or adopt technology faster than they can organizationally deploy it and they tend to feel that they have achieved success once they “go live”. However, the real value of the technology or processes is not realized on the start date or the initiation of the process – it is realized over a period of time and based on business results that are actually resulting from its implementation.
CGN Global change management methodology ensures that technology and business processes are applied in a manner that enables the users and the organization to realize their full potential. Our experience has shown us that in order to succeed in complex change initiatives you need to fully understand the context in which the change is occurring and focus change management efforts at the point where organization, process, and information technology intersect.
The CGN Change Management Methodology
Our experience in performing Change Management services of varying degrees of complexity and industries has helped us to solidify the following four guiding principles for Change Management and Integration:
1. Success requires that the change efforts must be heavily focused on the people affected by the change.
Technology projects and process improvements supporting the change are important, but they cannot be successful unless the affected people are committed to use to new processes/tools.
2. Complex changes require a multi-dimensional, consistent, and intuitive approach.
Even though the change is complex, the approach doesn’t have to be.
3. Though many effective Change Management methodologies have been developed, the optimal change management approach for a given action will include a combination of elements specific to each client’s unique circumstances.
Our clients’ success is the only thing that matters; CGN helps sort through the available options to determine how they can be successful.
4. Client personnel must be actively involved in designing and implementing change initiatives.
The combination of our client’s institutional/cultural knowledge and our focus on the discipline of executing change is what makes these engagements successful.
For further analysis, read Employee Engagement: A Systematic Approach to High Employee Engagement
Successfully Implementing Change
Profitable application of the Change Management approach includes:
- Implementation Climate - organizational and historical challenges
- Organizational Readiness - capacity of sponsors and change agents, readiness of change targets, and cultural fit)
- Change Management Plan - Once the change inhibitors are identified, action plans to address and resolve these inhibitors are developed. A detailed project plan to deploy these action plans is developed, including assignments, target dates and accountability.
- Organizational Design - The current organization and its ability to optimally support the proposed changes are reviewed.
- Change Management Workshops & Corporate Training - Training that focuses on the change inhibitors and targets is the key to creating a culture that supports change.
For more information on CGN Global's Change Management expertise, please contact:
Managing Partner, Markets & Strategy