The Edge Blog: Insights on business transformation, practical applications and everything in between

The Value of Equal Exchange

By Clinton B. Harman

I was recently asked to incorporate a survey into an industry blog that I had proposed. I’ve been asked to include a survey on many projects and I’ve never really taken into consideration the effectiveness of a survey. I’m a User Experience Strategy guy and from a strategy standpoint, surveys are still considered a great method for user engagement. Surveys allow the user to interact with the site and in turn create an opportunity for instantaneous fulfillment of the user needs through the expectation of results.

What is a control?

In the quality profession we often hear reference to “controls”. Control Plans are created to document how a process is operated; it defines the reaction plan for a non-conformance and documents what is in place to “control the process” to defined requirements.

Often we see (today) that controls are listed as follows: control charts, checklists, audit sheets, inspection sheets, data collection forms etc.

The confusion here is that while generally referred to as “controls” these items are actually quality records. These records are “documents”; they can be audited by management or can be used as “evidence” that a quality system is in place. However, it is outdated thinking to define these documents as controls.

Doing Business in China: Manufacturing Outlook

Doing Business in China: Manufacturing Outlook

Signs for China manufacturing industry pointing to positive growth

China’s gross domestic product (GDP) attained a 7.8% growth for 2012, better than the forecasted 7.5%. In January 2013, the purchasing managers’ index (PMI) recorded by HSBC showed a strong reading of 51.9, the highest since January 2011 indicating the manufacturing industry is on an accelerated growth path. Does this imply the Chinese economy is rebounding and embarking on a healthy growth direction in 2013?